Frequently Asked Questions

Orders & Shipping

How long does delivery take?
Standard UK delivery takes 3–5 business days. Express delivery (1–2 business days) is available at checkout. International orders typically arrive within 7–14 business days.

Do you offer free shipping?
Yes! We offer free standard shipping on all UK orders over £50.

Can I track my order?
Absolutely. Once your order is dispatched, you’ll receive a tracking link via email.

Products

Are your AI pet products safe for all pets?
Yes. All our AI pet products are designed with pet safety as the top priority and have been tested and certified by independent safety bodies.

Are the kids’ toys safe?
All our children’s toys are BPA-free, non-toxic, and comply with UK & EU toy safety standards (EN71).

What age are the toys suitable for?
Each product listing includes a recommended age range. Most of our toys are suitable for ages 2 and above.

Returns & Refunds

What is your returns policy?
We offer a 30-day hassle-free returns policy. If you’re not completely satisfied, simply contact us and we’ll arrange a return or exchange.

How do I start a return?
Email us at support@mydarlings.us with your order number and reason for return, and our team will guide you through the process.

Still Have Questions?

We’d love to hear from you! Visit our Contact page and our team will get back to you within 24 hours.